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Delayed Baggage

We are sorry that your bag has been delayed. We will need some details from you on the next screen but do follow the steps below if you are still at the airport.

1) Check all baggage belts to make sure your bag hasn’t been placed on the wrong belt.

2) Speak with the Baggage Services team to confirm if you need to complete any declaration forms before leaving the airport.

If you need help at any stage please see our Delayed Baggage help page or call us on 0330 365 0070 (08:00 - 20:00).

Legal notice

Legal information and notes

Service provider
easyJet Airline Company Limited.
Hangar 89, London Luton Airport
LU2 9PF England

Contact
E-mail: kunden.service@easyjet.com

Pers. liable partner
Thomas Haagensen easyJet Airline Company Limited.
Hangar 89, London Luton Airport
LU2 9PF England

Copyright
The content including pictures and the design of this Internet presence are protected by copyright. Any reproduction, processing, or reproduction that is not permitted under copyright law requires the prior written consent of the service provider. Except for this is the text and pictorial material, which is expressly offered on this Internet site for the distribution.
Copyright
Unless otherwise stated, all trademarks, trademarks and trade names used on this internet site are protected by trademark law.

Liability
The information provided on this website has been compiled with the utmost care and is constantly updated. Despite careful control, the fault-freeness can not be guaranteed. The service provider therefore excludes any liability or guarantee as to the accuracy, completeness and currency of the information provided on this website. The service provider reserves the right to make changes or additions to the provided information or data at any time without notice.

References and links
For websites referenced by a link, the following applies:
These are third-party websites whose content does not have any influence. The service provider therefore expressly excludes liability for the content of such pages. The content of the linked pages is the sole responsibility of their operators. The service provider is also not responsible for the data protection precautions of the operators of such websites.

Our Privacy Promise

We promise that we’ll tell you how we use your data and we’ll use it to keep your flights safe, easy and affordable. Plus, we’ll make sure we collect and store your data securely.

Safety is our number one priority

We have to collect and keep a little data about you, like your name, email address, payment details and passport information. We also have to share your data with our trusted partners, like our airport ground handlers to get you to your destination. Some of this information we also need to share with border control and airport security. This is to help them keep you and your fellow travellers safe.

We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.

We use data to make your travel easy

We can use the contact details you share with us to let you know if there are changes to your flights, or other things happen that might affect your travel plans, like roadworks near to an airport you are using.

Plus by listening to what our customers tell us, we can make changes, to make things easier where we can.

We use data to make your travel more affordable

We plan our flight schedules around where you and all of our customers want to fly. This helps us keep prices as low as possible.

If you choose to receive email marketing from easyJet, we can let you know when tickets are on sale, when there are special offers, or to tell you about new routes.

We can also work with other businesses to put together exclusive offers that we think are right for you. Remember you’re in control and you can manage your preferences at any time.

We can also work with other businesses to put together exclusive offers that we think are right for you. Remember you’re in control and you can manage your preferences at any time.

You’re in control of your data

If you would like to stop receiving marketing from us, you can review and amend your preferences at any time by logging into your account or emailing us at data.protection@easyjet.com with the header “Unsubscribe".

If the information we hold on you is wrong, you can email us at data.protection@easyjet.com, let us know what needs updating and we will correct it.

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Lost & Found Counters

Airport München

EasyJet Service Center
For what?
  • Baggage pickup
  • Personal contact
  • Something went wrong, while entering the request data
  • Personal contact
Where? Terminal 1 & C Main hall module B

Question

Have all flights been entered – including the ones before the one to your final destination?

Help

Search request without queueing

If you are missing a luggage item, you can request a search online by yourself. You do not have to go to the lost-and-found-counter.
On our lost-and-found-website www.delayedbaggage.easyjet.com you can enter all data required for baggage tracing easily via tablet, PC or smartphone.

Your data will be treated confidentially.

Please note that you must report damaged baggage at the counter. Damage reports can not be recorded online.

After entering your information you will receive an e-mail including your personal reference number. Our service team will inform you regularly about the status of your search request.

Three steps to baggage tracing

You will be required to enter the following data

1. Flight details

2. Baggage item

3. Passenger details

Immediately after entering your data your search request will be processed. You'll receive a confirmation email.

FAQ`s

Can I submit a baggage search request without a bag tag number?
Yes you can. If the bag tag number is not available, a description of the missing luggage item can be entered.

How do I get the reference number?
The reference number is included in the confirmation email you receive after submitting your request. If you entered your mobile phone number, you will also receive the reference number via text message.

What happens if my missing luggage item is not found?
If your missing baggage item is not found within five days, your search request is forwarded to the respective airline.

What should be done if my luggage contains dutiable goods?
If you enter Germany from a non-Schengen country, a customs declaration form is attached to your confirmation e-mail. We need to receive the filled out and signed form from you – via e-mail, fax or personally. The addresses are also included in the e-mail.