We are sorry that your bag has been delayed. We will need some details from you on the next screen but do follow the steps below if you are still at the airport.
1) Check all baggage belts to make sure your bag hasn’t been placed on the wrong belt.
2) Speak with the Baggage Services team to confirm if you need to complete any declaration forms before leaving the airport.
If you need help at any stage please see our Delayed Baggage help page or call us on 0330 365 0070 (08:00 - 20:00).